You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Sik Hobbies Rockingham, 10-12 Goddard Street, Rockingham WA 6168, Australia If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Sik Hobbies Rockingham, 10-12 Goddard Street, Rockingham WA 6168, Australia. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also let you know of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Gift cards are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If the item we shipped is not the item you ordered we will take action accordingly. Our products are covered by the manufacturer's warranty, so you do not have to worry. We will try to resolve issues of warranty/faulty items with you. Please do not send your purchase back to the manufacturer. Please do not return the item before you contact us and get a return confirmation from us. You can email or call us, photos and details of your order are necessary. If you are having problems with your purchase, please contact us as soon as you notice an issue.
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